Frequently Asked Questions
Everything you need to know about shopping at Beyond The Vines.
What is the standard shipping time for orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate wear are final sale and cannot be returned.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
Are your products sustainably made?
We are committed to ethical manufacturing and strive to use high-quality, durable materials that reduce the need for frequent replacement, contributing to a more sustainable fashion cycle.